RFIB Claims

RFIB Group Ltd place claims at the forefront of our service proposition.

The depth and experience of our claims personnel stands against any. Where we are different is that we understand the impact of claims from a financial and resource perspective and our service is tailored towards this.

The high level of skill and expertise we have available within our teams has been demonstrated in the success RFIB Group Ltd have achieved in collecting contentious and disputed claims not only for our clients but also when we have acted as consultants on non RFIB placements. In addition to our traditional claims handling role we also offer various claims management and claim consultancy services.

At the end of 2013, RFIB were delighted to see we ranked in the top five London brokers across four key service indictors in the Claims Dashboard report issued by London & International Insurance Brokers' Association (LIIBA).

Alongside the financial and transactional elements of the claim, we also place tremendous importance upon supporting and guiding our clients from the moment the loss is reported through each stage of the process until settlement is secured.

The four claim areas within RFIB (Marine, Non-Marine, North America & Specialty) are directly aligned to the Operating Divisions and unlike many of our peers all of our claims personnel are located in London. This approach allows for our claims teams to have specialists in each class that RFIB operate within and makes it possible for us to align our claims handling procedures with the needs of our clients.